Refund Policy

At AnimateImg, we strive to provide our users with the best AI image animation experience possible. Please read our refund policy carefully before making a purchase.

We sell one-time credit packs and plans (subscriptions). A plan renews automatically, monthly or yearly, until you cancel it.

Refund Eligibility

One-Time Credit Purchases

• No Refunds: All one-time credit purchases are non-refundable.
• Credits Never Expire: Purchased pack credits never expire — an unused balance keeps its full value indefinitely.
• Failed Generations: A failed generation refunds its credits to your balance automatically, and a request stopped by our safety systems never consumes credits (see our Terms of Service).

Plans (Subscriptions)

• 7-Day Refund: Each plan payment, including a renewal, is refunded in full if you ask within 7 days of the payment and none of the credits it issued have been used. After 7 days, or once any of those credits is used, the payment is final. When we refund a plan payment, we also cancel that plan. We may decline repeated refund requests on the same account.
• How to Ask: Send the order number from Settings → Support Tickets, or email support@animateimg.com. The refund goes to your original payment method, and the unused credits from that payment are removed from your balance.
• Cancel Anytime: You can cancel in Settings → Billing at any time. Nothing more is charged after you cancel, and the credits you already received stay usable until the end of the billing period they were issued for.
• Plan Credits Expire: A plan's credits expire at the end of the billing period they were issued for: a monthly plan's at the end of that monthly period, a yearly plan's at the end of that yearly period. Unused plan credits do not carry over.

Billing Errors

If you believe you were charged in error — for example a duplicate charge, a payment that completed without credits arriving, or a plan renewal charged after you canceled — contact us and we will make it right:

1. Contact Us: Reach out to our support team at support@animateimg.com.
2. Provide Details: Include your account email, order number, purchase date, and a description of the problem.

Chargebacks

If a charge on your statement looks wrong, write to us first; billing problems are usually fixed within a few business days. When a charge is disputed with the bank, the unused credits from that purchase are removed and generation on the account is suspended. A plan paid by a disputed charge is canceled. Disputing a charge for credits you have already used may lead to permanent closure of the account.

Processing

Once we receive your refund request or report, we will review it and notify you of the outcome within 7 business days. If a refund or correction is approved, it is processed to your original payment method.

Your Statutory Rights

Where the consumer law of your country gives you stronger refund rights, those rights apply.

Changes to This Policy

We reserve the right to update our refund policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

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Contact Us: support@animateimg.com for any refund questions.